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Sometimes customers want a dedicated account manager to help solve technical problems. The
Premier Support Program offers a flexible and affordable priority assistance program suitable for companies of all sizes.
Premier Support 'plans' are sold in time-blocks of various lengths and can be used to cover a wide range
of support services. Once you have purchased a plan you have access to the development team at Chisel Software for either technical
support, software development, or consultation on any aspect of our products. This is a unique service allowing you to tap into our
in-house expertise and products to support you and your business. Chisel Software goes to work for you, delivering to you the support
that you require, when you require it.
Premier Support Program covers a wide range of services including:
- Priority assistance with technical problems regarding the installation and use of our products.
Premier Support Plan purchasers gain direct access to the developers at Chisel Software with a guaranteed response in one business
day. This assistance includes 24-hour, 7-day per week support for urgent issues.
- Review of your Visual Basic source code. If you are having difficulty implementing our controls in
your application we will look at your code and advise any corrections or modifications that may be needed.
- Priority bug-fixes. If you report a bug we will fix it and you will be the first to receive the fixed
version. This can sometimes be weeks before a new release is issued on our web site.
- Individualised requirements. This is the next best thing to actually having the source code of our
products. We will create unique versions of our products that meet your exact requirements. This can range from changing a physical
attribute, such as adding a company logo, to adding new functionality that fulfils a special need. You end up with the product that
you require while only having to pay for the actual modification.
- Technical consultation on general matters regarding Visual Basic development and database
implementation strategies.
The advantages of the Premier Support Program are priority handling of call, reduced cost of support over
standard hourly rate, no administrative fee per call, and no "per call" billing issues
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Pricing
Customers purchasing the Premier Support Program may choose from four plan options. These are listed below together with
pricing information. If you are unsure of how much support time you will need, we will be happy to provide you a quotation.
| *** All Prices quoted are $US. *** |
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| Premier Support Plan |
Cost |
| Hourly |
$60 |
| Ten (10) hours |
$500 |
| Twenty (20) hours |
$800 |
| Forty (40) hours |
$1400 |
When all time has been exhausted on the Premier Support Plan, a new plan must be purchased or regular
hourly support charges will be applied. Support calls are billed in 30 minute increments. Hourly support must be estimated and prepaid
unless the customer has credit terms in good standing. In addition to hourly charges, long distance telephone charges incurred for any
modem support will be included.
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